Tales from Tragedy Towers - Life at NHS Direct

We've heard it all before : We're Tony's Pet Project, NHS reDirect, we send people an ambulance for a loose eyelash etc. etc. Now it's my turn to lift the lid on what we really do. I'm a Health Advisor at NHS Direct, I've been there for 2 years. Every time I think I've heard everything, someone else calls. I'm reasonably content with my lot,(AfC and Transformation notwithstanding!) and I intend to stay here until I finally finish my MSc, so I'll have more than enough material.